We take full responsibility of your network and the day to day tasks required to keep it at optimum health. Together with Sentinel, our award winning 24/7 network monitoring system, we have the ability to fix problems before even you know they exist.
Delivering a full service IT Support offering takes a cast of many highly qualified and experienced IT professionals, consultants, and project managers. Our engineers (we call them Urbanites) must have passion for all things IT related, we only employ individuals who are professional in their approach and speak in plain english to all our customers, not technical jargon. All of our technical staff are trained and certified with the major vendors, so when you contact Urban Network and need help, you know that you will be assisted by a great team, capable of resolving your problems in a fast and efficient manner.
Our fixed cost IT Support service offers unlimited support for a simple monthly fee, based on the number of servers & worksations in your organistation. With the use of our software that is installed on all devices we compile a comprehensive asset database of all equipment and technical details relating to your organistation, this allows our helpdesk to deal with problems as quickly as possible. The monthly fee also includes our network monitoring tool, Sentinel, to keep an eye on your network 24/7 and alert us if any potential problems occur.